Frequently Asked Questions
Do I need to keep it plugged in?
Yes, but only for grounding. The mat connects through your wall outlet’s ground port or a grounding rod, allowing Earth’s natural energy to flow safely without using power.
Can I use it while sleeping or working?
Absolutely. The mat works best during rest or long sitting periods. Use it under your feet while working or under your sheet while sleeping to enjoy consistent grounding benefits throughout the day or night.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are you located?
Our head office is located in Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30- day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact the support team?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at wildlywellgrounding@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.